Cancellation and Refund Policy We are committed to ensuring satisfaction with every purchase. Our cancellation and refund policies are as follows:

1. Cancellation Window

  • Customers have the right to cancel their order within 14 days of receiving the written agreement, no questions asked.
  • Notice of cancellation must be sent to us via registered mail or personal delivery, ensuring there is proof of dispatch. Cancellations should be addressed to the contact details provided in the agreement or as otherwise specified on our website.

2. Delay in Goods Delivery

  • If the delivery of goods is delayed beyond the expected delivery date by more than 30 days, customers retain the right to cancel the order up to one year from the contract date. This right is forfeited if the customer accepts the goods after 30 days.

3. Refunds upon Cancellation

  • Refunds will be processed within 15 days of your cancellation notice. The goods must be returned in their original condition if they have been received.
  • For cancellations outside the 14-day window, refunds will be issued minus a termination charge, processed within 15 days of receiving the cancellation notice.

4. Extended Refund Policy

  • In specific situations where an extended right of cancellation is applicable, customers are advised to contact their local consumer affairs office for guidance.

Security Our website is secured with SSL encryption to ensure the safety and security of your data. All payments are processed through secure gateways.

Compliance: This policy complies with local and international laws and ensures that both parties know their rights and obligations. Our terms have been laid out to provide a clear and fair understanding of the purchasing and cancellation process.

If you need more information or have questions about our fulfillment policies, please contact customer care at customercare@nsgoessolar.ca.